Designing organisations for responsiveness

Key points:

  1. Set up the organisation to ‘sense’ its environment
  2. Treat internal teams (almost) as external providers
  3. Conway’s Law should shape our organisation design
  4. Promise Theory is a useful approach to organisational agility


I have been doing quite a bit of work recently with various organisations to help them develop new capabilities for building and evolving software-rich services. Part of this work involves thinking about the responsibilities of different teams and how these evolve. This blog post captures some thoughts and links on how the more successful organisations arrange themselves for agility and responsiveness.

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